Refund Policy
At SmartLaw LLC, we strive to deliver the highest level of service and satisfaction to our clients. However, we understand that there may be instances where our services do not meet your expectations. This refund policy outlines the conditions under which refunds may be issued.
Eligibility for Refunds
Service Non-Delivery: If the project or service is not delivered to you within the agreed-upon timeframe and scope, you are eligible for a full refund.
Unsatisfactory Service: If you are not satisfied with the quality of our work, you may request a refund within 14 days of the service delivery. The request will be evaluated based on the original scope of work agreed upon.
Cancellation: If you decide to cancel the service before its initiation, you are entitled to a full refund. If the service has already commenced, a partial refund may be issued based on the amount of work completed.
Non-Refundable Conditions
Completed Projects: No refunds will be issued for services that have been completed and delivered in full, as per the agreed-upon scope of work.
Change of Mind: Refunds will not be issued if you change your mind about the services after the work has been initiated, unless cancellation is requested before substantial progress has been made.
Third-Party Costs: Any costs related to third-party services, such as media buys, software licenses, or any external vendors, are non-refundable once these services have been contracted or executed.
Refund Request Process
Submission: To request a refund, please submit your request in writing to [contact email] with a detailed explanation of the reason for the refund.
Evaluation: Our team will review your refund request within five business days and may reach out for additional information.
Resolution: Upon evaluation, we will either process your refund or provide a detailed explanation if the request is denied.
Contact Information
For any questions regarding this refund policy, please contact us at:
Email: [contact email]
Phone: [contact phone number]
Address: [physical address]
We value your business and aim to provide solutions that ensure your complete satisfaction. Your feedback is essential in helping us to improve our services continually. Thank you for choosing SmartLaw LLC.
